Warranty & Guarantee Policy

HazGuard Gear stands behind the quality and performance of every product we sell. This Warranty & Guarantee Policy outlines our commitments to product reliability, defect coverage, and customer peace of mind.

All HazGuard Gear products are warranted to be free from defects in materials and workmanship under normal use for
one (1) year from the date of original purchase.
What Is Covered

• Manufacturing defects (e.g., stitching failure, material breakdown, hardware malfunction)
• Product failure due to faulty components
• Performance issues that prevent intended use (as described on product page)

What Is Not Covered

• Normal wear and tear
• Damage from misuse, abuse, improper storage, or modification
• Exposure to chemicals, extreme temperatures, or conditions beyond product specifications
• Cosmetic damage (scratches, dents, discoloration) that does not affect function
• Products purchased from unauthorized resellers
• Loss, theft, or accidental damage

30-Day Satisfaction Guarantee
If you are not completely satisfied with your HazGuard Gear product, return it
within 30 days of delivery for a full refund or exchange — no questions asked.

• Product must be unused, in original condition, and in original packaging
• Follow the standard return process at www.hazguardgear.com
• Original shipping fees are non-refundable unless due to our error

Warranty Claim Process

1. Contact Support: Email support@hazguardgear.com with:
   

• Order number
• Proof of purchase
• Photos or video of the issue
• Description of the problem

1. Evaluation: Our team will review your claim within 48 business hours and issue instructions.
2. Resolution:

• Approved Claims: We provide a prepaid return shipping label (U.S. domestic).
• Product is inspected upon receipt.
• Repair, replace, or refund issued within 10 business days.
• International Claims: Customer covers return shipping; we cover reshipment of repaired/replaced item.

Warranty Claim Process

1. Contact Support: Email support@hazguardgear.com with:

• Order number
• Proof of purchase
• Photos or video of the issue
• Description of the problem

2. Evaluation: Our team will review your claim within 48 business hours and issue instructions.

3.Resolution:

• Approved Claims: We provide a prepaid return shipping label (U.S. domestic).
• Product is inspected upon receipt.
• Repair, replace, or refund issued within 10 business days.
• International Claims: Customer covers return shipping; we cover reshipment of repaired/replaced item.

4. Non-Warranty Issues: If damage is due to misuse or
wear, we may offer paid repair options.

Transferability

• The 1-Year Limited Warranty applies only to the original purchaser.
• The Lifetime Craftsmanship Guarantee is transferable with proof of original purchase.